Our terms & Privacy Policy

Clients remain responsible for their own decisions, choices, behaviors, and actions.

Sessions are intended to provide professional guidance, support, and education. No specific result, improvement, or outcome can be guaranteed.

Results may vary depending on individual circumstances, participation, goals, and other factors.

Sessions must be booked through the designated booking system or another approved booking method.

Prices, session length, package details, and payment information will be displayed or communicated before booking.

Payment is required according to the terms provided at the time of booking.

A booking is considered confirmed once the required booking and payment process has been completed.

Clients must provide at least 48 hours’ notice to cancel or reschedule a session.

Sessions cancelled or rescheduled less than 48 hours before the scheduled appointment may be considered used and may not be eligible for a refund or rescheduling.

Failure to attend a scheduled session without prior notice may also result in the session being considered used.

Exceptional or emergency circumstances may be reviewed individually.

Clients are responsible for attending sessions on time.

If a client arrives late, the session may still end at the originally scheduled time.

Additional time cannot always be guaranteed.

Significant lateness may be treated as a missed session depending on the circumstances.

Sessions purchased as part of a package are subject to the same booking, cancellation, and rescheduling policies.

Packages are intended for the individual who purchased them and may not be transferred to another person unless specifically approved.

Clients are responsible for scheduling package sessions according to available appointment times.

Completed sessions are non-refundable.

Sessions missed without the required cancellation notice may also be non-refundable.

Requests involving unused sessions or unused portions of a package may be reviewed individually.

Approval of a refund is not guaranteed and may depend on the circumstances, payment processing requirements, and services already provided.

Applicable payment processing fees may be non-refundable.

Information shared during sessions is treated with strict confidentiality and will not be disclosed to third parties without the client’s consent, except where disclosure is required by applicable law.

A high level of care is used, together with appropriate safeguards, to protect the privacy and confidentiality of client information and communications.

Clients participating in online sessions are also encouraged to choose a private environment and take appropriate steps to protect their own privacy.

Sessions may be provided online through a video conferencing platform or another agreed communication method.

Clients are responsible for having a suitable device, a stable internet connection, access to the required platform, and a reasonably private environment for the session.

Mais Abu Mazrou is not responsible for interruptions caused by a client’s device, internet connection, or other technical issues outside reasonable control.

If a significant technical issue prevents the session from continuing, reasonable efforts may be made to reschedule or complete the remaining session time.

Sessions are not a substitute for medical or psychiatric care when such care is needed.

Clients should seek appropriate medical, psychiatric, or other healthcare services when necessary.

Clients should not stop, start, or change medication or medical treatment based solely on information discussed during a session without consulting an appropriate healthcare professional.

Services provided through this website are not intended for emergency or crisis situations.

If you are experiencing an emergency, immediate danger, or require urgent medical or mental health assistance, please contact the appropriate emergency, crisis, or healthcare services in your location.

Email, website messages, booking forms, or scheduled sessions should not be relied upon for emergency assistance.

Email, messaging, or other communication outside scheduled sessions may be used primarily for administrative purposes, including scheduling, payment, documents, or appointment-related communication.

Immediate responses cannot be guaranteed.

Communication outside sessions should not be relied upon for emergency assistance.

Any exercises, worksheets, educational materials, documents, guides, or resources provided during or in connection with sessions are intended for the client’s personal use unless otherwise stated.

They may not be copied, reproduced, distributed, sold, published, or used commercially without permission.

Information provided through this website, social media pages, educational materials, or general content is intended for informational and educational purposes.

General website or social media content does not create an individual professional relationship and should not be considered personalized guidance for a specific situation.

An individual service relationship begins only after the appropriate booking and service process has been completed.

Every individual and situation is different.

Testimonials, examples, educational content, or descriptions of services should not be interpreted as a guarantee that another client will experience the same results.

No specific personal, emotional, relational, professional, or other outcome is guaranteed.

Clients are expected to participate respectfully during sessions.

Mais Abu Mazrou reserves the right to end or discontinue a session or professional relationship in cases involving abusive, threatening, inappropriate, discriminatory, or unsafe behavior.

Any unused services will be addressed according to the applicable circumstances and refund policy.

Services, availability, prices, policies, and these Terms of Service may be updated when necessary.

The version published on the website at the relevant time will be considered the current version.

Any significant changes affecting an existing confirmed booking will be communicated when necessary.

Personal information collected through the website, booking process, payment systems, or other administrative communication is handled in accordance with the Privacy Policy published on this website.

By using the website or booking a session, you acknowledge that you have had the opportunity to review the Privacy Policy.

For questions regarding bookings, services, these Terms of Service, or the Privacy Policy, please contact: